Terms & Conditions

1. What we agree

Before any work starts, we send you a written quote setting out the work, the price, the payment stages and the timescale. When you accept it (email is fine), the quote and these terms form our agreement. If they conflict, the quote wins.

Anything beyond the agreed work is quoted separately and only goes ahead once you accept that quote in writing.

2. Paying

We invoice as set out in your quote. Prices are in pounds sterling. If an invoice is overdue, we may pause work until it is paid, and business clients may be charged statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.

3. Monthly plans: term, minor changes, price changes and VAT

Term and renewal

Our monthly website plans have a 12-month minimum term. After that, your plan simply continues month to month: there is nothing to renew. You can cancel any time after the first year by giving us 30 days' notice. We'll email you a reminder a month before your minimum term ends.

Minor changes

Each monthly plan includes a set number of minor changes (content or cosmetic) per billing month, as listed for your plan. The allowance renews at the start of each billing month. Unused changes do not carry forward to later months and cannot be exchanged for credit or a refund. Work beyond your allowance, or larger work such as a new page or feature, is quoted before it starts.

Price changes

Your monthly price is fixed for your first 12 months. After that we review prices once a year. If your monthly price goes up, we'll tell you the new amount in pounds at least 30 days before it applies, and you can leave without penalty if you'd rather not continue.

VAT

Prices exclude VAT. SUPERVISIA LTD (trading as Elite Rose Digital) is not currently VAT-registered, so no VAT is charged. If that changes, we'll add VAT at the standard rate and tell you first.

4. Your part

Timescales depend on you sending content, feedback and approvals when we ask. You confirm that you have the right to use any text, images and other material you give us, and you are responsible for the content of your own website.

5. Ownership

Your own content stays yours. Ownership of the website design and code we create for you is set out in your quote. Stock images, fonts and third-party software stay under their own licences. We may show the work in our portfolio unless you ask us in writing not to.

6. Liability

We do the work with reasonable care and skill. Except where the law does not allow it, our total liability under an agreement is limited to the fees you paid under it, and we are not liable for indirect or consequential loss, such as lost profits. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law. If you are a consumer, these terms do not affect your statutory rights.

7. Confidentiality and data

We each keep the other's confidential information confidential. How we handle personal data is explained in our privacy notice.

8. Disputes and law

If something goes wrong, tell us and we will try to sort it out with you first. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

9. Print and merch: proofs

Before anything is printed, we check your artwork (resolution, colours and fit) and send you a digital proof: a flat (2D) mock-up of the design.

Approving the proof means you accept the design, wording, spelling, colours and position as shown. Printed colours and placement can differ slightly from a screen, especially on curved or fabric items such as mugs, clothing and bags.

If you supply your own artwork and choose to go ahead after we've flagged a concern about it, a result that matches the approved proof is not a fault.

If an item is faulty or doesn't match the approved proof, we'll reprint it or refund you. This doesn't affect your legal rights. For larger runs, we recommend ordering a first batch of 10.